Terms and Conditions

• Any package returned to sender for any reason is subject to a 30% restocking fee and any shipping charges incurred.
• LTL Shipment Proper Receiving Guidelines:Inspect the freight for obvious signs of damage. This may include tears, scratches, holes, dented-in corners, or an overall disheveled appearance. Note all incidences on the delivery receipt.
• Compare the number of handling units to the number listed on the bill-of-lading and the delivery receipt.
• Verify seal/shrink-wrap is intact.

If the condition and the quantity of your freight is acceptable, sign the delivery receipt. A signed delivery receipt with no exceptions is defined as a “clear delivery.” This means there were no damage or shortage associated with this delivery.

• What to do if the freight is damaged or short: You are required to inspect the shipment upon delivery. Damages or shortages must be noted on the receiving documents at the time of delivery. The shipper and/or the carrier reserve the right to inspect claimed damages or shortages. Report any damage or shortage immediately and send photos of damages.
• If you fail to notify us within 10 business days in accordance with these requirements, you will not be entitled to reject the goods and will be deemed to have accepted the goods.
• If the freight has major damage to the containers, cartons, or packaging and the product inside is obviously not salvageable, refuse the delivery. Make sure all information is properly outlined on the BOL and take pictures. Immediately notify our customer service or sales representatives or email us.
• If the shipment has minor damage and the product inside looks acceptable, go ahead and accept the shipment, but note the damage on the delivery receipt (DR) in the presence of the driver. If cartons or product packaging is torn or crushed, open the product while the driver is present to give him/her visibility. Notating packaging defects is not always acceptable from a claim’s perspective. This documentation assists in the OS&D process and creates a stronger case for reimbursement. If you fail to notate damage on the DR, it becomes harder to prove that the damage occurred while in the carrier’s possession. Pictures of damages will assist in the claims process. Immediately notify our customer service or sales representatives or email us.
• If damage to the product is found after opening cartons (concealed damaged) While most concealed damage claims are denied by freight companies, there is a 100% chance of denial if reported after five (5) days. Take pictures of the damaged product if possible. Also, save the damaged product and packaging so the carrier can inspect and assess the damages. If these items are not saved, it makes it almost impossible to collect on a claim. Immediately notify our customer service or sales representatives or email us.
• If the pallets have been shrink-wrapped and the shrink wrap/packaging has been tampered with, note on the delivery receipt “shrink-wrap not intact.” This will assist in the claims process in the event your shipment is received short. We suggest you place all damaged shipments received in a predetermined area. The claim process may require onsite inspections from the carrier and retention of the shipment until the claim is resolved.
• Customers using a transportation company of their choice for deliveries will be responsible for filing claims against their carrier for shortages and damages.
• Product Availability: We try very hard to keep products on our website accurate and up to date. As with most custom wheel websites, we offer many styles of wheels from many manufacturers. Some of these wheels we have in our inventory and most of them are available from the manufacturers inventory. Not all styles, colors, sizes, offsets or bolt patterns are available at all times. Our inventory as well as the manufacturers inventory are constantly changing. We do our best to remove discontinued styles and add the new ones so that we can keep our website up to date. We reserve the right to decline, suspend, cancel, reject or limit the quantities of any order placed due to the product being unavailable. We will notify you if the product(s) you ordered are unavailable Due to the Covid-19 Pandemic we are unable to cancel any orders until further notice. We appreciate your understanding in this matter.
• Pricing Policies: We do our best to keep prices on our website accurate and up to date. Since we are all human, sometimes typing errors happen. If you notice a price on our website that looks wrong or too good to be true (such as a $500.00 wheel listed for $5.00), it’s probably an error. We will correct the error as soon as it is brought to our attention. We reserve the right to decline, suspend, cancel, reject or limit the quantities of any order placed due to a pricing error. We will notify you if there is a pricing discrepancy of the product(s) you ordered. Your credit card will not be charged if we notice a pricing error on your order. We appreciate your understanding in this matter.
• Online Orders: Please make sure we have your contact number and make sure the shipping address is correct. We may use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and your shopping cart and to gather demographic information.
• Fraud Prevention: We practice fraud prevention techniques which include verification of your payment account and address confirmation. An authorized adult with a photo ID must be present to provide their signature upon delivery of your order. All orders must be signed for upon delivery. No orders will be left at the door without a signature by an adult. We may also use third-parties to help us validate, analyze or access the risk of any order placed on our website. We reserve the right to decline or reject any order placed without giving any reason. Fraud attempts will be reported to the authorities and will be prosecuted to the fullest extent of the law. We appreciate your understanding in this matter.
• In-store Labor Policy: Any and all cars and or parts that are dropped off at our facility for any type of work to be performed is to be paid in full prior to all cars and or parts being returned to owner. If for any reason at any time your car and or parts must leave our facility you agree to pay for any and all work performed prior. By paying any remaining balance owed you also agree that any and all work performed has been completed to your satisfaction. If any and all work has not been completed to your satisfaction you agree that your car and or all parts are to remain in our possession until any and all work has been completed to your satisfaction and any and all work has been paid for in full. By leaving your vehicle and or paying a deposit for any and all work to be performed you agree to these terms and conditions.

OUR RETURNS POLICY

• Receipt of Damaged Items: Please inspect all packages for damage upon delivery. If you receive a damaged item, make a note of the damage on the shippers receipt and keep a copy. Please notify us the same day so we can notify the shipping company, file a damage claim form and send you a replacement if necessary. Please retain all packing materials in case it is necessary for item(s) to be returned. Claims must be made within 48 hours of receipt.
• Order Cancellation Policy: Order cancellations must be submitted by phone the same day within 15 minutes of the order being placed to avoid order cancellation fees. Orders cancelled after 5:00 Pacific Time, Monday through Friday on the date the order was placed are subject to a fee of 30% cancellation fee. If the product(s) have been ordered from our suppliers or have been shipped, your order is also subject to all freight and handling charges. A 30% restocking fee will be applied if the order was cancelled after your product(s) have been ordered from the manufacturer. Special orders, such as custom made, custom machined or custom painted wheels are not applicable for cancellation.
• 30-Day Return Policy: All returned merchandise must be in new condition. All return orders freight and handling charges are paid by the purchaser of the product unless the wrong item was shipped. A 30% restocking or cancellation fee will be charged on qualified returns and buyer is responsible to pay any original shipping fees. Our 30 day return policy is not applicable to special orders, such as custom made, custom machined or custom painted wheels.

1. * Wheels must be fit checked on the vehicle before mounting tires on them. Mounted wheels are not returnable. Wheels that were shipped with tires mounted on them must have not been installed on the vehicle and driven on.
2. * All merchandise must be properly packaged for return shipping. We are not able to give credit on merchandise which has been damaged during return shipping due to improper packaging. It is the customer’s responsibility to make sure the wheels and any hardware or accessories are packaged correctly and protected from being damaged.
3. * Please contact us to get an RGA (Returned Goods Authorization) number, packaging and shipping instructions. Items returned without authorization may be refused and returned freight collect.

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• Extreme Wheels Terms & Conditions is subject to change without notice.